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Old 01-22-2018, 10:03 AM
rime rime is offline
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Default ACD call to ring an IP phone and a DECT phone in parallel
An Avaya IP DECT terminal ( XMOBILE) is bridged onto the station of a call center agent. The DECT rings in parallel with the IP phone when I call the extension, it also rings in parallel when I ring the agent login, but it does not when I call the skill's extension or when a call arrives via a VDN/vector to the skill. How can I configure that the DECT device rings in parallel for ACD calls? Thanks in advance!
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