Avaya Call Assistant

[myhre1]

I have a recent deployment at an outbound call center with an IP Office 9.1 system. The system was sold with the expectation that agents would use the Avaya Call Assistant to highlight and dial calls from their PC. This "sort of" works as you can highlight a number and press CTRL+SHIFT+C to call. Unfortunately, it often dials the number you PREVIOUSLY dialed instead of the one you currently have highlighted. Very frustrating for the client and they are looking to get this working or go with another product.

Anyone work with this and have it work consistently? Any tips?

[havel3]

No, sometimes it works and sometimes not. Very unpredictable.
We sell UCPlus (http://plus-software.com/plus.php?tab=9&lang=uk) for this purpose, it will recognize numbers within a program or web page and then it shows a little icon next to the number, just click it and it dialls the number. It can be integrated with many CRM suites and they are very helpfull with configuration of their product.

[myhre1]

Originally Posted by havel3

No, sometimes it works and sometimes not. Very unpredictable.
We sell UCPlus (http://plus-software.com/plus.php?tab=9&lang=uk) for this purpose, it will recognize numbers within a program or web page and then it shows a little icon next to the number, just click it and it dialls the number. It can be integrated with many CRM suites and they are very helpfull with configuration of their product.

Any idea of the cost? Is this just client software or is a separate server required?

[havel3]

It is server/client based software. The server may be any desktop running at least Win 7 and has to be on at all times.
I am a engineer and I am only interested in solutions, I don't care about costs, that is for our sales department.
I advise and they sell, works best.
Contact the manufacturor and ask for a vendor list in your area.