Norstar config password is changed, cant reset system

[dsw32000]

How do I reset a norstar MICS if the config password has been changed and don't know what it is. In order to do a startup, I need the config password.

[danlollo]

You would have to call in a case to support, and we can walk you through the process of recovering the password over the phone.

[mshete]

Please find the procedure to reset the password.

From a programmable phone Press:


Feature ** DEBUG (33284)
Password: 814200

NEXT until MEMORY DUMP
PRESS SHOW
enter address C01CEA


PRESS NEXT to read the first 4 digits of the password
display will read address: XXXX XXXX
PRESS NEXT


read remaining digits: XXXX XXXX
Example: 0206 0603 then 0404 0F0F
This config password would be 266344 (CONFIG).

Hope this helps.

- Deepak Jangid

[kannus]

password 814200 does nothing on my CICS lab system...are there certain passwords depending on the release or system type?

[nbaxan]

You can either take the MICS or CICS cabinet apart and short out the capacitor on the motherboard or use Norstar Remote Utilities - Browser Tool and connect with a RAD to view the CONFIG password.