AAAD AACC ringtone audible alert wav - change ?

[lnesje]

Can the Audible Alert WAV file be changed ?? where is this file located ?

[vikramsg]

You should be able to do it. The file location is D:\Avaya\Contact Center\Multimedia Server\Agent Desktop\client\Incoming.wav (this is on the CCMM Server). Make sure to take a backup of this file before modifying the file.

Also deploying this would require some exercise as well. On each agent PC, you need to update the file in the users App folder (default: %userprofile%\appdata\Local\Avaya\Agent Desktop\Sounds)

Make sure the default file format, lenght are analyzed before modifying them.

[watso69]

Our customer would like to have an audible difference when receiving voice versus web chat contacts. They keep reaching for the phone when they hear the ringtone for a web chat. Is there a way to accomplish this?

[johns1224]

Hi, watso69! Please start a new thread for your question to be more visible. Thanks!