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Hello Team,
One of our BP has a query as following : "We are in the process of implementing Sales force with IPOCC We have a requirement to check the Preferred a Customers Preferred language in Salesforce and route a call within IPOCC based on this field If no language is selected we will give them the option to select a language and write this selection back to Salesforce Normally with IPOCC we can do this with a Database query action and also change the selection using the Database Modify element How is this done with Salesforce?" Can anyone please assist on the same. Quick response will be useful. Regards, Amruta. |
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