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Old 09-28-2016, 06:36 AM
samps6 samps6 is offline
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Default Agent Summary Report - Inaccurate Talk Inbound Time


We're using IP Office Customer Call Reporter (Version and we've noticed recently that one of our agents has an unusually low talk inbound time when running the Agent Summary Report.

When running the call details report, this appears to show correct values for each call for this user.

All other users have normal looking statistics, it's just this one user and this one statistic which seems way off.

Has anyone else experienced this or have any ideas how to try and fix it?

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Old 10-02-2016, 03:32 AM
george6 george6 is offline
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This is wrong forum for CCR. This is only for IPOCC
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