Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-27-2015, 07:59 AM
lnesje lnesje is offline
Whiz
 
Join Date: Jun 2013
Posts: 48
lnesje has 12 reputation points
Default Avaya Contact Recording - Retain recording by entering

Anyone with experience with CM and Avaya Contact Recording - using the Bulk Recording
with Retain Recording by entering.
Best practice ?
assign the string to an button to be pressed during the call ?
Reply With Quote
  #2  
Old 05-04-2015, 12:57 AM
pmulya pmulya is offline
Hot Shot
.
 
Join Date: Oct 2010
Posts: 23
pmulya has 11 reputation points
Default

could you please provide more details around the issue that you are facing. Are you suggesting that the feature is not working?
you can configure the string that user needs to dial on the phone to retain the on going call recording. you could even test by configuring auto dial button to dial this strings however we ha vent tested it so cant comment on the result of it.
Reply With Quote
  #3  
Old 05-04-2015, 01:17 AM
lnesje lnesje is offline
Whiz
 
Join Date: Jun 2013
Posts: 48
lnesje has 12 reputation points
Default

Hi.
The feature is working, but I need to clarify a few question before customer meeting.

1. what is a recommended string to use ?
2. when pressing this string the caller will hear the "tones" of you pressing this.
3. ref nr 2, I want to be able to have this feature as smooth as possible, meaning don't need to remember the string, but add to an autodial, button.. similar. could it be assigned to the 9611/9621 voicemail button ?

this will be used for a switchboard who receives a lot of calls, and for typical threats they would need to retain the call, but as smooth as possible.

... I need to know this answers, cause this would be the questions the customer would ask me.
Reply With Quote
Reply

Tags
contact recording

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 08:30 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.