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Old 02-13-2012, 10:48 AM
llshelpdesk llshelpdesk is offline
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Default Music on Hold

My music on hold is not working at ess site. I have a music source assigned to a moh analog group, but for soem reason not going to the port assigned; I have the exact same setup at another site and it is working? ANy ideas?
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Old 02-14-2012, 09:35 AM
mskinner mskinner is offline
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You need to initiate a trouble ticket with the TSO.
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Old 02-24-2012, 12:27 PM
richardowallot richardowallot is offline
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It is very easy to "blow" an alaog MoH port. It would still work for a trunk or station but not MoH. Try a different port and make sure your source is not too hot.
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Old 05-21-2015, 06:05 AM
sumit007 sumit007 is offline
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Check port and MoH ( Val) is in service.
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Old 05-25-2015, 11:09 AM
yadav29 yadav29 is offline
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yadav29 has 16 reputation pointsyadav29 has 16 reputation points

Check port number 1. this is responsible for play & record in VAL card.
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Old 05-28-2015, 11:17 AM
vary1 vary1 is offline
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Also check if the VAL was uploaded to make sure the format is correct it has to be MONO and either U-law or A-law wav file 8000 sample rate.
Avaya Network Engineer
Visalus – Infrastructure

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