AEP Latency Issue

[white434]

Hi, We are having the same issue as in this post, but it was never answered.

https://support.avaya.com/forums/showthread.php?t=1932

Does anyone know anything about what could be causing this?

Below are details.

Thanks!




Session Details
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This page displays the details for a session.


Session ID: TCXXXXXXMPP02P-2015048224147-44
Dialog ID: TCXXXXXXMPP02P-2015048224147-44-1
Session Type: VoiceXML
Session Source: Inbound Call
Media Server: TCOMFNNAVMPP02P
Start Date/Time: Feb 17, 2015 4:41:47 PM CST
Duration: 33 seconds

Call Information:

Number of Calls: 1
Originating Number: sip:8087327227@10.XXXXXX

Destination Numbers: sip:1111@sipXXXXXXX




Server Information:

Application Server: 10.XXXXXXX:8080
ASR Server:
TTS Server: N/A
Slot: 44
MRCP Session ID for ASR:
MRCP Session ID for TTS: N/A



Application Details:

Application Name: RtCS
Start Page Name: http://10.XXXXXXX:8080/FNBO_RT_Router/Start

Customer ID: N/A
Exit Info #1: N/A
Exit Info #2: N/A
Exit Page: Compliance_Milestone
Exit Reason: Application exited.
Preferred Path: Yes
Topic: N/A



Performance Details:

First Prompt Latency: 3960 milliseconds
Number of Utterances: 0
Number of Recognized Utterances: 0
VoiceXML Page Requests: 36
VoiceXML Page CacheHits: 0
Average Prompt Latency: 220
Average Confidence: 0
Number of Latencies < 1 Sec: 2
Number of Latencies Between 1 and < 2 Secs: 0
Number of Latencies Between 2 and < 3 Secs: 0
Number of Latencies Between 3 and < 4 Secs: 0
Number of Latencies >= 4 Secs: 0
Maximum Consecutive Recognition Errors: 0



Highest Page Loading Latency:

URL: http://10.XXXXXXX:8080/FNBO_SQL_SERVICES/setupEnv

Time: 318 milliseconds

[psree]

Hi,

this is something that has to be dealt on the application server end. One needs to check if there is a network latency or if the app server is taking time to respond. AAEP does not have any control over this.

[white434]

Thanks for responding. We will look into that.

In the mean time, could you tell me what "First Prompt Latency" is exactly? Is it the time that it takes for the first prompt to be retrieved and played or what would this be?

Also, what would I be looking for on the app server to see how much time its taking to respond?

Thanks!

[psree]

"First prompt Latency" is the time taken by the app server to respond to a "HTTP GET" request from the MPP.

From the app server front, you might want to check with the specific app server experts. We have limited knowledge in the 3rd party servers.

Hope this helps!