Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Equinox™ Meetings Online

Thread Tools Search this Thread Display Modes
Old 04-10-2020, 05:34 AM
kannim kannim is offline
Aspiring Member
Join Date: May 2019
Posts: 1
kannim has 10 reputation points
Default Invite option in equinox Unified portal is not working for calls going through CM.

Hi All,

I was deploying Equinox mgmt and Equinox media server for my customer and I could not able to Invite a participant through Unified portal "Invite a participant" as moderator.
I get error "call failed because disconnection is normal".
Call flow: Eqionox mgmt to SM, SM to CM, CM to outside using PRI.

I can able to dial-out SIP stations, Equinox video end points But while inviting CM end points and outside number i get above error.

I suspect is there any special changes do i need to check inbetween SM-CM routing policies.
Reply With Quote
Old 04-15-2020, 05:22 AM
mlombardi1's Avatar
mlombardi1 mlombardi1 is offline
Join Date: Sep 2010
Location: New York
Posts: 514
mlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation pointsmlombardi1 has 25 to 49 reputation points

Use traceSM to see the dialogue between AEMG, SM, and CM. SM may not be routing these requests as you expect, but tracing is needed for a definitive answer.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:59 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.