Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 08-25-2020, 07:09 PM
pampl1 pampl1 is offline
Join Date: Mar 2020
Posts: 4
pampl1 has 10 reputation points
Post How can I set call position on IPOCC 10

Hi all, I read some foruns and documents, but I don't found the way I can set call position on queue on IPOCC task flow. I found on object Task Tag the variable c.positionInQueue from system, but on the customer topics I can't use this variable, because the variables offers by the IPOCC is only the user variables.
I want to put a audio with the call position on the topic configured on IPOCC, similar the feature presents on Voicemail PRO. Is it possible ? If yes, how can I do this ?
Reply With Quote

ipocc 10, queue factor, task flow, topic

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 11:19 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.