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Old 01-05-2015, 09:02 AM
kgerhold217 kgerhold217 is offline
Join Date: May 2014
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Default Immediate dropping of call when using IVR

I am having an issue with transferring to an external destination as a short code on Voicemail Pro when my task has an IVR in the call flow. When I go right to the external destination in the same task flow it work as expected. When it goes through an IVR for option selection it goes to the correct option but the call drops after 1 second on the the remote side but the call stays connected on the originating side. I also tested to a direct extension and it does the same thing. I have locked down the codec on the both the SIP extension and the system to the same codec, so it is not a codec issue that I can see. Has anyone run into this issue or have an idea what is causing this?
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Old 07-31-2021, 08:04 AM
ramir356 ramir356 is offline
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Exclamation Immediate dropping of call when using IVR

hello my system is presenting the same problem. first repair the ipocc, it did not work. I already applied an update to and I don't fix it either.
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Old 08-03-2021, 11:55 AM
ramir356 ramir356 is offline
Join Date: Oct 2017
Posts: 6
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Solution Confirmed Immediate dropping of call when using IVR

can you show the chap server ->configuration screenshoot.
and SRTP = true

check the IP Office configuration VOIP security.
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external destinations, ivr

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