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Old 09-10-2012, 08:14 AM
etart etart is offline
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Join Date: Sep 2012
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Default Broadcast to all agents in skillset
I have a BCM 450 with licencing for the following.

18 x ICC Agents
1 x ICC
4 x ICC Skillset
1 x ICC Reporting

I have a skillset setup with several agent’s as members. When they are logged in I would like an incoming call to broadcast to all of them rather than just one agent? I’m aware you can set priority and least active but this is not suitable.

Is there a way to achieve this?

Thanks for your help.
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agent, bcm450, broadcast, icc, skillset

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