Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-29-2019, 06:47 AM
perocm perocm is offline
Aspiring Member
 
Join Date: Apr 2014
Posts: 1
perocm has 10 reputation points
Default Experience portal CLID on transfer off net

Hi,
I am trying to use Experience Portal test application to transfer a caller to an off net number through SIP trunk, but I want to be able to mange the CLID going out

Here is the call flow :
Call from SIPT to SBC, to SM, to CM, to SM, to AEP, to SM, to CM, to SM, to SBC, to SIPT

- on AEP I use the testing application to send call externally to a 10 digits number with a blind or consultative transfer.

My issue is that the CLID that I received when I get the forwarded call, is the CLID of the initial caller, while I would like to be able to specify the CLID of my Company.
I tried to do it on my SBC on Sigma Script, but at this stage there is no trace of the AEP in the INVITE message.
AEP is doing a REFER to CM, but CM creates a new invite and all the information from AEP disapear.

I have multiple application on AEP, and when they call forward offnet I need to be able to control the clid depending on the application that was used so my customers knows who call them and can call back if necessary.

Any idea how I can do that ?

CM is 8.0, SM and SMGR are 8.1, SBC is 7.2.1, AEP is 7.1
Reply With Quote
Reply

Tags
aep, clid, sbc

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:04 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.