Cannot get Recognize Speech Task to work on Collaboratory

[aprokop]

I created two options:

DTMF:1 Speech Key: YesKey Phrases: Yes
DTMF:2 Speech Key: NoKey Phrases: No

I mapped the incoming ucid to udid for the task.

When I run my workflow, it sits at that task for many seconds before I hear "A serious error has occurred exiting." It doesn't matter if I press any digits or say anything.

I see this in the admin debug window.

{'ucid':'00500049581467228046'} {'__sid__':'EngagementDesig-3.1.0.1.09009-4feb0c681c0a45232d6371c6d73ee630bbc7e5ccc7c78c8766 1fa1b747b10ebc','choice':''} none Communication tasks

This same problem occurs with WFD created by Avaya.

[aprokop]

Is anyone willing to address this?

[lucas3]

Hi Aprokop,

I'm following up with the snap in development team on this issue

[lucas3]

Referring to duplicate thread on DevConnect forum
http://www.devconnectprogram.com/for...ist/19852.page

aprokop, also note your lab was updated yesterday with the ED svar 3.1.0.2.013102007.

[aprokop]

Thanks for the reply. Are you implying that it should be working now? I still can't get the tool to recognize speech.

[vishals]

Andrew
We are investigating the configuration on your lab, pl stay tuned.
Thanks
Vishal

[rodri1239]

Hi all,
I have the same proble with the Real Speech recognition feature in the call Flow that I have created in the Avaya Collaboratory.
I receive the messaging " a serious error has occurred".
Coould somebody help me to fix the issue?
Many thanks in advance

[vjheath]

>>So, firstly I'd like to know where you add the text of the announcement - do you have to add a "Play Announcement" control prior to the Recognize Speech control? Secondly, why does it skip onto the next announcement without allowing time for the caller to speak or press a digit? Is this because of the error?

The text for the announcment prompt goes into the Properties;Description field of the Recognize Speech task.

If it continues to pass by this node or error out after both Description and Speech Rec. options are filled in, there may be a need to edit the ED cluster settings to uncheck the:

“Only allow secure web communications” checkbox in ED Cluster settings. You should then reboot the cluster.

Note that the cluster must first be placed into "Deny New Service" state before this checkbox becomes editable, it will be dimmed out when the cluster is "Accept New Service" mode. This is the case with many of the cluster configurations.

Let me know if this helps.
-Valerie