Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 05-03-2021, 06:18 AM
somer10 somer10 is offline
Hot Shot
 
Join Date: Oct 2016
Posts: 17
somer10 has 10 reputation points
Default IPO R11 + DECT Siptrunk problem UPDATE - different scenario's

Hi All,

A bit a last resort question here as Avaya does not want to help without a DECT support contract and the provider is pointing at the pbx as the issue.

We have a customer with multiple sites, same setup everywhere.
IP Office R11 + DECT installation + siptrunk of Proximus (Belgium)

Only on 1 site we have a problem with DECT phones calling to mobile phones.
50% of the calls are OK
25% of callsetups are timedout after 30 seconds.
25% of calls are OK but only after 30 seconds.
IP phones,digital phones do not have the problem.

We placed a test pbx +dect installation at site A where the problem occurs. Result = Also our test pbx has this problem
We placed the same test pbx+dect installation at site B. Result= the problem does not occur there.
-> this rules out that the pbx/dect is the problem because same pbx works on site B but no on site A.
-> looking at this test it would suggest that this is a provider problem at site A.
But how do we explain why this issue is not happening when using an ip or digital phone on this location.
-> this suggests that the dect installation is the problem.

Avaya wants a dect support contract to investigate, Provider says problem is the pbx.

Last edited by somer10; 05-03-2021 at 06:23 AM.
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:45 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.