Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Thread Tools Search this Thread Display Modes
Old 06-11-2012, 09:22 AM
anaya anaya is offline
Join Date: Aug 2011
Posts: 5
anaya has 10 reputation points
Default IP Sets Flashing "Phone Location Unknown"

Updated a 7.5 CS1000E system this past weekend with the latest Deplist and SU patches for the Call Server and Signaling Servers.

This morning the site is stating that their IP sets are flashing "Phone Location Unknown". The phones work fine, but they are flashing this message.

I ran an stat iset all from LD 117 and they all seem to have the correct IP Addresses and we have rebooted some of the phones to test, but still get this message.

Any ideas.
Reply With Quote
Old 06-25-2012, 10:58 AM
drajput drajput is offline
Join Date: Jun 2011
Posts: 9
drajput has 10 reputation points

Hi Anaya,

If there is a subnet configured for Set B , then it will associate the location and ERL of Set A with
that subnet's mapped ERL.
If there is no subnet configuration for Set B IP address then as per the design , the ERL will be 0 and
the phone location will be UNKNOWN.

Configuring Subnet
ld 117
new subnet ERL_NUMBER SUBNET_IP Masking Bits

e.g:-new subnet 1 24

where 24 is the number of bits which it will try to match with the IP of the phone.

Please INI system once and check if issue still there you please open Service Request with Avaya.

Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 01:14 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.