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Old 08-13-2014, 09:47 AM
norto7 norto7 is offline
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Default Write call data to the CTI
What is the best method in writing call data to the AES to be used in CTI in Orchestration Designer
I have variables that get collected in OD and when I transfer the call to an agent I want to pass those along with the call so the CTI will use them.
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Old 08-14-2014, 02:05 AM
hergenmuelle hergenmuelle is offline
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If this is a AACC solution then you can add UUI information to the call using HDX and the CCMS WebServices. Please refer to 44400-510_05.02_AACC_Configuration—Orchestration_Designe r_Application_Development for instructions on how to use the ContactService WebServices.
Last edited by hergenmuelle; 08-14-2014 at 02:09 AM.
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Old 08-14-2014, 07:49 AM
norto7 norto7 is offline
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Default This is an experience portal / IVR speech application
I am using Experience Portal with a OD speech IVR application
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aes, cti, orchestration designer

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