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Old 12-22-2014, 09:30 AM
tgetor tgetor is offline
Join Date: Jun 2014
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Default Agent Scripts for AACC Inbound Voice and Multimedia

Hi Guys,

Setup - AACC 6.4 with Multimedia in SIP environment.

I need some urgent assistance here - tried my best and not found a way to implement this...

How does one create an agent script, similar to what we have for Outbound campaigns, for inbound voice, web chat, email and other multimedia sessions?

Would appreciate any pointers.


Tony G
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Old 12-23-2014, 01:52 AM
hergenmuelle hergenmuelle is offline
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Join Date: Jul 2012
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hergenmuelle has 13 reputation pointshergenmuelle has 13 reputation points

Hi Tony,

there is no built in agent script functionality for inbound, email, WC but the easiest way would be to use a screen-pop launching a customized agent script in e.g. html format.

If you are looking for a more complex solution then DevConnect has certified software like CallScripter which allows to use a full agent script functionality for these call types.

Please contact DevConnect for further information.


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Old 12-23-2014, 09:04 AM
tgetor tgetor is offline
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Posts: 4
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Thanks HM,

Will look into the two options presented.


Tony G
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