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Old 09-30-2014, 12:26 PM
norma19 norma19 is offline
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Default Dual Headset For Attendant Monitoring

Could anyone confirm if there is any way to use a second USB headset with one-x attendant so that a team leader could listen in on the calls for quality checks.

On the normal IP handsets we use splitter cables but the attendants are using USB headsets so not too sure if it is possible.

Thanks
Matt
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Old 10-31-2014, 03:20 AM
sunilkumarv sunilkumarv is offline
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Hello,

I could not find any specific document which talks about this.

I don't think even windows allows to route the same audio to different devices at a time.

Regards
Sunil
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Old 11-07-2014, 11:09 AM
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marzahn marzahn is offline
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Solution Delivered We are Still Using 302D Attendant Consoles

Here is another reason why I refuse to go to a soft console. Does anyone dissagree that the venerable hard consoles work just fine and are rock steady? I have a source for refurbs that work just fine if anyone want to know.

A manager asked me for the next new thing in a console a few years back. When I asked "Why would you want that?" They had no answer.

I've been in the industry since 1984. And one of my first questions is always: "What is the business reason for this?" Of course, you might want to be more polite than I.
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Bill Marzahn
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Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 11-10-2014 at 05:40 AM. Reason: typo!
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Old 11-21-2014, 10:09 AM
drwhitfield drwhitfield is offline
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There is a USB splitter available from Plantronics we use for training. Part name is Y-Adapter Trainer P/N 27019-03
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