Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 07-13-2017, 05:59 AM
lpaqui lpaqui is offline
Aspiring Member
Join Date: Dec 2013
Posts: 2
lpaqui has 10 reputation points
Default Ipocc - sms


I would like to know if it's possible de manage SMS inbound with IPOCC, I read somewhere that feature should be available in 9.1.6 but now we are at version 10, I did'nt see this is possible.

Reply With Quote
Old 07-13-2017, 11:28 PM
sbhano sbhano is offline
Join Date: Nov 2014
Posts: 38
sbhano has 10 reputation points

IPOCC dont have direct provision of that yet,you have to integrate 3rd party SMS gateway. Gateway will generate the mail alert of the incoming sms and send it you IPOCC Email agent.
Reply With Quote
Old 07-17-2017, 04:00 PM
alexv alexv is offline
Aspiring Member
Join Date: Jul 2017
Location: Toronto, ON
Posts: 1
alexv has 10 reputation points

We work closely with an organization called OwnerListens who specializes in SMS engagement. They leverage Zang's communication platform as a service. They essentially offer an AMS-like solution. It's a cloud subscription offering. They've been very successful at onboarding Avaya customers (quick and painless).

For more information contact Eli Lipstein at eli@ownerlistens.com.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:28 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.