problem for IP Phones return to main

[tmahmo]

Hi guys,

My setup is one HQ has Main server DL360G7 (Mid-Ent 6.2) running CM 6.3 plus LSP/G450.

And 5 Remote branches with LSP S83000/G430 .

When there is a WAN outage the Phones are registered to the respective LSP as configured but once the WAN is back to normal, most of the IP phones are still registered to LSPs , only few phones are being back to main server how ever all the media gateways and LSPs are registered with the main server !!!

All phones are same 1608.

Am i missing some thing in the configuration or what?!!

[tmahmo]

Also i want to add the IP phones stuck with LSP are not in working state , screen seems normal but all buttons are not working!!

[proliv]

hi,
Look this:

https://support.avaya.com/public/ind...ressions=false

[sumit007]

Originally Posted by tmahmo

Hi guys,

My setup is one HQ has Main server DL360G7 (Mid-Ent 6.2) running CM 6.3 plus LSP/G450.

And 5 Remote branches with LSP S83000/G430 .

When there is a WAN outage the Phones are registered to the respective LSP as configured but once the WAN is back to normal, most of the IP phones are still registered to LSPs , only few phones are being back to main server how ever all the media gateways and LSPs are registered with the main server !!!

All phones are same 1608.

Am i missing some thing in the configuration or what?!!

its a known issue and This problem is fixed in CM 6.3 Service Pack 1

[yadav29]

Install the latest running patch & than try. i hope you wont face the same issue.