Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-20-2022, 02:47 PM
cchamblee cchamblee is offline
Aspiring Member
 
Join Date: Jun 2022
Location: Arab, Alabama
Posts: 1
cchamblee has 10 reputation points
Default JEM24 Appearances and Autodials Not Displaying

I am using System Manager 8.1, and J179 SIP phones with JEM24 button modules. Phones are running FW 4.0.6.1.6, button module running FW 1.0.1.0.18. I upgraded phone to 4.0.13.0.6, but did not resolve issue.

The issue is, I cannot get the button module to show my autodial entries, nor bridged appearances associated with the extension logged into the phone. The button module red background is there (it's power-up), just no items displayed. I have five autodial buttons assigned on the JEM24, using System Manager. The only way I can get the entries to display is to place a check in the "Favorites" box next to the button labels form box and commit the change. A couple of minutes later, the items appear on the button module as they should. If I edit the station extension and un-check the "Favorite" box and commit, then the button module loses all entries/items within a few minutes. I've tried factory-resetting the phone, did not help. Am I missing something?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:47 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.