TN793CP Firmware

[telferkj]

Using the TN793CP Analog board with FW11 [to prevent the board from going into No Board]. However during a recent upgrade to the CM software several TN793CP went into the no board state. Reset system 4 was performed which brought some boards back but caused a different group of these boards to go into the no board state. The only way to rectify the issue was to reseat all the affected boards. Has anyone experienced this issue and is there any updated Firmware releases planned. What logs may help to identify the failure

[hongc]

I'm getting an engineer looking into this soon. Thanks!

[hongc]

Some questions please:

1) what is the current cm version and what is the patch number? what was the CM version and what was the patch number before the upgrade?

2) Did the issue only happen after the cm upgrade or it's still reproducible?

Thanks,
Tristan

[telferkj]

Hi The system was running 3.1.5 and was upgraded / migrated to 5.2.1 SP 10. During the upgrade the problem arose. Reset port network would restore some cards and cause others to fail. The only way to resolve was to reseat the circuit pack. Do note the firmware was updated to FW 11 proir to the upgrade.

[hongc]

There should be something in the ecs log files, e.g. hardware error log, could at least shed some lights on what happened during the upgrade. If you really need an answer, please open a support ticket with Avaya services.

And I assume the analog boards do not turn into 'NO Board' situation now?

Thanks,
Tristan

[telferkj]

Thanks for the update. I will review the logs during the next install and raise a case if the problem re-occurs