Hold position in queue and call back

[prasa7]

does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers position to be held in queue and when it comes to their turn the system will call them back and connect to agent.

[kruegerb]

This feature will be available in release 10.0

[mnorst]

Originally Posted by prasa7

does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers position to be held in queue and when it comes to their turn the system will call them back and connect to agent.

We have this working but the callback/voicemail is sent to the agent who then makes a selection for the system to dial the customer ("Press 2 to call back the customer"). The trick to hold the position in queue is to add waitThisQueue to the Priority Source group as well as the voicemail as a source.

[prasa7]

when is this release coming out

[kruegerb]

GA is planned for November 2016