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Old 05-16-2016, 07:57 PM
prasa7 prasa7 is offline
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i have a customer which was using CCR and used to run report for % of calls answered in 30 sec and % of calls answered in 60secs. Now on IPOCC i can not see how i get this report for the customer.As far as i know there is only 1 TSF value that can be set. which means i can either have % of call answered in 30 secs or 60 secs. is this correct or am i missing something.
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Old 05-24-2016, 03:00 PM
kruegerb kruegerb is offline
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Yes, only 1 threshold for TSF
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