IPOCC Email issue with in same domain.

[rawat25]

Hi Team,

Geetings..!!! Hope you are doing good!!!

Can you please provide confirmation on below query.

Can IPOCC agent send email from the agent user interface to non-agent in same domain.

Please share some information.

Thanks,
Nitin Rawat

[marquardt]

If an Agent send an E-Mail to an 'external' mailbox with the same domain, the E-Mail will be handled as an internal E-Mail and IPOCC try to find the internal mailbox.

The SMTP Connector does not send the E-Mail, because it is handled as an internal E-Mail.

[rawat25]

Thank you for the response!!!

[marquardt]

In MS Exchange (or another E-Mail provider)
You can use more than one E-Mail address for one User.
(Example: testuser@outlook.com; testuser@hotmail.com


In IPOCC configure only one domain: Example outlook.com.

If you send an E-mail to the testuser@hotmail.com the E-Mail will send with the SMTP Connector (it is not internal).

[rawat25]

Hi Team,

Please see the below scenario and please confirm its working as per design.

when IPOCC E-mail agents send E-mail to other staff who are on the domain and not IPOCC agents they do not get the E-mail. But IPOCC agents get E-mails sent to each other on the IPOCC user interface. The External address also gets emails from the IPOCC agents.


Thank you in advance.