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Old 03-12-2018, 04:13 PM
thartung thartung is offline
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Join Date: Jan 2014
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Default Cannot open email attachments

This is happening to some users but not all. At least for one user the problem went away on its own. When trying to open an attachment in an email the user gets filename "could not be created in a temporary folder." Running product ver 9.1.9

Last edited by thartung; 03-12-2018 at 04:35 PM.
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Old 03-16-2018, 06:44 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
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Default Check the user rights of the temp folder

All attachments will be saved in the folder:

C:\Users\username\AppData\Local\Temp\CIE\UMRClient Ctrl

Please check the user rights.

The files will be deleted when the Agent ends the UI.
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