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Old 01-31-2014, 02:23 AM
chrde chrde is offline
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Question AACC Return Destination

I am looking for a feature which is called "return destination" in CM. This will automatically route the call to another number when the agent ends the VDN call. "return destination" is an option on the second page of the VDN.

I am looking for a similar function in AACC. At the end of the call, we want to route the call to an Enquiry Call flow (which is also an Orchestration Designer Flow) asking the customer about their call experiences. At the moment agents are manually transferring the call to the CDN of the Enquiry application but we want to automate this. Is there a way to do this?
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Old 04-30-2014, 04:53 AM
ostrovok ostrovok is offline
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You can route a call to AACC from the VDN with Return Destination and when agent end the call the caller will be routed to the defined VDN and than to the AACC CDN Enquiry.
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aacc transfer return dest

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