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  #11  
Old 07-14-2016, 02:48 PM
monicap monicap is offline
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Andrew,
The problem in your lab is fixed but we are still investigating the root cause of the failure. Will keep you updated. Thanks for testing.
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  #12  
Old 07-15-2016, 06:43 AM
monicap monicap is offline
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Andrew, Speech recognition was fixed in your lab but the team is still investigating the root cause. We will keep you posted - thanks for testing.
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  #13  
Old 06-25-2019, 05:49 AM
nwrign nwrign is offline
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Default speech recognition is not working

Hi

This is a long shot as this thread is quite old, but I have the same issue with Recognize Speech - it's announcing that a serious error has occurred.

I'm just learning Breeze and I've found your videos helpful Andrew P, so thank you! However, all I can find on speech recognition is this thread. The documentation states that the Recognize Speech control reads an announcement, but when I try to set it up all it has is a description and the speech recognition options. When I deploy and run it I get the "serious error" announcement and it then moves on to the next announcement in my workflow. When I review the instance created, no error has occurred.

So, firstly I'd like to know where you add the text of the announcement - do you have to add a "Play Announcement" control prior to the Recognize Speech control? Secondly, why does it skip onto the next announcement without allowing time for the caller to speak or press a digit? Is this because of the error?
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  #14  
Old 09-18-2019, 08:03 AM
rodri1239 rodri1239 is offline
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Hi all,
I have the same proble with the Real Speech recognition feature in the call Flow that I have created in the Avaya Collaboratory.
I receive the messaging " a serious error has occurred".
Coould somebody help me to fix the issue?
Many thanks in advance
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  #15  
Old 09-26-2019, 04:41 PM
vjheath vjheath is offline
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Default ED Cluster setting for RTS

>>So, firstly I'd like to know where you add the text of the announcement - do you have to add a "Play Announcement" control prior to the Recognize Speech control? Secondly, why does it skip onto the next announcement without allowing time for the caller to speak or press a digit? Is this because of the error?
The text for the announcment prompt goes into the Properties;Description field of the Recognize Speech task.

If it continues to pass by this node or error out after both Description and Speech Rec. options are filled in, there may be a need to edit the ED cluster settings to uncheck the:

“Only allow secure web communications” checkbox in ED Cluster settings. You should then reboot the cluster.

Note that the cluster must first be placed into "Deny New Service" state before this checkbox becomes editable, it will be dimmed out when the cluster is "Accept New Service" mode. This is the case with many of the cluster configurations.

Let me know if this helps.
-Valerie
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