Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-09-2017, 02:24 AM
rdagur rdagur is offline
Whiz
 
Join Date: Dec 2014
Posts: 49
rdagur has 10 reputation points
Default ACCS With IPO !Urgent!

Hello Experts,
"Need Your Help here"

Having IPO Server Edition running with ACCS.
Primary Server and ACCS server are located at DATA Center and Agents are sitting in Branch Office, Where 500v2 is installed with PRI connection. I configured the Users/Agents also on 500v2 and IVR is designed in ACCS and calls routed through CDN.

Now Problem is
When Customer calls on PRI, and agents picks the call. Their are 2 way connection Between 500v2 to ACCS & ACCS to Agent for single call, so even my PRI and agents are at same location, call quality depends on network. I am facing disturbance/voice breaking issue.

My Question is
If PRI and agents are at same location, and after call get connected to agent extension sitting at same location. Shouldn't it be direct rather depending on network. Why its connecting that way. I think its because of ACCS media server.
Is there any way to bypass that ?

Troubleshooting done
I am using softphones, so there is no extensions created. so i couldn't play with direct media path at extension level but try it at line between IPO & 500v2. Still No luck.

Any help will be great.

Thanks in Advance
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:26 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.