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Old 05-07-2015, 03:24 AM
schel4 schel4 is offline
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Default PLDS Access and Download


i have access to PLDS but can only download the newest Release from one-x Attendant. All other Downloads like one-x Communicator, Service Pack for Communication Manager, Session Manager, System Manager and Utility Services are locked with this Error Message:

We are sorry no results were found. Our records indicate that this product or sold to is not eligible to receive software downloads due to the lack of product entitlements, an active product warranty or existing Avaya support coverage. If you believe our records are incorrect, please call 1-866-GO-AVAYA (outside the US: +1 908-953-6000) to locate your Customer Care Center. If you would like to gain authorized access by obtaining Avaya support coverage, please contact your authorized Avaya Channel Partner (www.avaya.com, Partners>Channel Partners>Find a Partner), your local Avaya sales contact or call 1 866 GO-AVAYA (outside the US: +1 -908-953-6000).

Can someone told me how to unlock the Downloads for those Applications, please!

Johan Schell
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Old 05-08-2015, 12:53 PM
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rbrookes rbrookes is offline
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Hi Johan,
You need to follow the instructions in the message you posted to get entitlement to access those downloads.
Russ Brookes | Avaya, KCS Leader | +1 613.771.7590 | rbrookes@avaya.com | NA Eastern Time Zone
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Old 05-08-2015, 01:05 PM
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smerrigan smerrigan is offline
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Hi Johan - Access to PLDS Software for Direct Customers through PLDS is determined through maintenance entitlement. I do not see any maintenance entitlements on the System Manager, Session Manager, Communication Manager, Utility Services or one-X Communicator. Please send an e-mail message to support@avaya.com or use the Feedback button on the Support Website to provide us the details of your service contracts.

Thank you -
Sharon Merrigan
Sharon | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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Old 05-11-2015, 02:53 AM
schel4 schel4 is offline
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Thanks for your answers. I try to send an E-Mail message to Support@avaya.com.
I will look what happens.
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