Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-28-2010, 04:10 PM
mac9751 mac9751 is offline
Aspiring Member
 
Join Date: Oct 2010
Posts: 1
mac9751 has 10 reputation points
Default Troubleshooting vector with messaging step

I'm not sure where to begin to troubleshoot, any suggestions will be appreciated.

I have a station set up for voicemail. When I dial that station 88888, it goes to the
voicemail system. I try a simple vector with the step:

messaging skill 99 for extension 88888

and dial the vdn that point the the vector, I get the do-do tone for no extension.

the skill 99 is set up as
HUNT GROUPS
Grp Grp
No. Name/ Grp ACD/ No. Cov Notif/ Dom Message
Ext Type MEAS Vec MCH Que Mem Path Ctg Adj Ctrl Center

99 Audix Server
22949 ucd-mia n/- n none n 0 n Q

I tried a trace on station 88888 when the vector isn't working:
list trace station 88888 Page 1

LIST TRACE

time data

15:04:39 call-forwarding #
15:04:39 denial event 1372: Abbrv Dial list/entry inv D1=0x8ad4 D2=0x2a75
Reply With Quote
  #2  
Old 11-02-2010, 09:56 AM
jsharry jsharry is offline
Aspiring Member
.
 
Join Date: Aug 2010
Posts: 2
jsharry has 10 reputation points
Default

Hi,
Can you confirm what Avaya telephone platform this is?

Communications manager?
Reply With Quote
  #3  
Old 11-04-2010, 11:56 AM
cabrerap cabrerap is offline
Aspiring Member
.
 
Join Date: Nov 2010
Posts: 1
cabrerap has 10 reputation points
Default

Please contact the Remote Configuration Support team at +1 800-225-7585 (if you open a ticket with them they will charge for their work).

Good luck!
Reply With Quote
  #4  
Old 09-30-2013, 01:46 PM
jimvicom jimvicom is offline
Hot Shot
 
Join Date: Jan 2011
Posts: 17
jimvicom has 10 reputation points
Default Bad Answer

Just telling us to contact Avaya is not what Support Forums are for. Tell us why and how to fix it. If we wanted to waste our time contacting Avaya we would not be in the Forums.
__________________
-Jim
ACIS-CM
Reply With Quote
  #5  
Old 10-02-2013, 11:07 AM
sheasley sheasley is offline
Member
.
 
Join Date: Jan 2013
Posts: 8
sheasley has 11 reputation points
Default Denial Event 1372: Abbrv Dial list/entry

The Avaya Aura Communication Manager Denial Events guide lists the explanation of this event as “Abbreviated Dialing. Invalid list and/or list entry.”
A search for “denial event 1372: Abbrv Dial list/entry” in the Avaya KB shows a couple of articles having this denial event and their resolutions. All seem to be an issue in configuration.
Please review the following KB articles: SOLN150242 , SOLN225232
Also please be careful to post in the appropriate forum. This issue should not be in the Messaging forum.
Reply With Quote
Reply

Tags
denial event 1372, messaging

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:14 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.