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Old 03-31-2016, 09:49 AM
covar covar is offline
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Exclamation User Interface for Reporting Error

Hi,

I have IPOCC 9.1 running. On one specific Supervisor PC i'm getting an error when trying to access Contact Detail reports or Historical Reports.

A message appears:

Unknown Host
Description: Unable to locate the server named "IPOCCSERVER" -- the server does not have a DNS entry. Perhaps there is a misspelling in the server name o the server no longer exists.

This UI was working until a week ago. All other PCs are working as they should.
The HOSTNAME was configured in the HOST file on the PC.
I've uninstalled, rebooted and installed again a couple of times and it's the same outcome.

I understand that this is a PC specific error. I would like to know where to look.

Antivirus, firewall and everything else has been disabled. So I believe there must be something else that's preventing the UI to communicate to the IPOCCSERVER.

Any ideas where I might look for a solution?
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  #2  
Old 03-31-2016, 10:53 PM
marquardt marquardt is offline
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Default Please use TTraceConsole

Please see also TTraceConsole

Folder: CCUI

CCUI(ID) / Client name
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Old 04-04-2016, 08:42 AM
covar covar is offline
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Default

What should I look for?
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Old 04-05-2016, 12:19 AM
marquardt marquardt is offline
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Default Please check

Please check Workspace configuration.

You can delete the appropriate Workspace.


TTrace

Please add the ttrace messages in the forum.
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