Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-09-2015, 08:05 AM
mcebasek mcebasek is offline
Hot Shot
 
Join Date: Feb 2012
Posts: 19
mcebasek has 10 reputation points
Default contactstore / customer call reporter

Hi All.

I have been tasked with moving a contact store / customer call reporter off of one company's network onto our network.

I have read through what manuals I have found, but wonder if anyone has done this previously and if they have any documentation on the procedures.

Help is appreciated.

Regards
Reply With Quote
  #2  
Old 06-10-2015, 01:32 PM
oiduran's Avatar
oiduran oiduran is offline
Genius
 
Join Date: Nov 2013
Location: Bogotá, Colombia
Posts: 204
oiduran has 22 reputation pointsoiduran has 22 reputation points
Default

If the address IP change you must to have carefull with the configuration on IPO CCR. But let me to know if the topology will change and if you have a diagram of the new and previous network.

Reggards!
Reply With Quote
  #3  
Old 06-15-2015, 07:22 AM
mcebasek mcebasek is offline
Hot Shot
 
Join Date: Feb 2012
Posts: 19
mcebasek has 10 reputation points
Default

Hi there.

Thanks for the response.

What would you like to see in the way of images?

The "main" change made was to put the IPO, IPOCC and IPOCCR onto a new network. That is it.

On the IP Office, the LAN port, which is still on the 10.9.x.x address was given one of our addresses. 10.200.1.x (Addresses have been changed to protect the stupid ... :-D)

When the changes were made, I could ping every interface on the IP Office, on the IPOCCR and IPOCC servers. The phones, however, did not register... and the IPOCCR stayed disconnected even after a reboot, though the services started no problem. I was told it was because I had system status open and it was using a license... though that makes no sense to me anyway... but I have been told I'm not the brightest lightbulb...

We are scheduling attempt number 2 for later this week. and hopefully everything works ok this time (I'm gonna nab a network guy just to be on the safe side.)

Regards
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:35 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.