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Old 06-18-2015, 06:55 AM
oconnor1 oconnor1 is offline
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Default Poor Quality Music on Hold (MOH)

Where should you collect wireshark traces in order to troubleshoot MOH issues from both ends?
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Old 06-18-2015, 11:25 PM
vikramsg vikramsg is offline
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I think, If the MOH is played from AMS, then the wireshark traces should be collected on both AMS and the Media Gateway or the far End SIP Endpoint (it may be a Gateway where the IP to TDM conversion happens).

Another thing to verify is if the MOH quality is good in internal network or happens across all networks.

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Vikram SG.
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