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Old 09-06-2017, 04:18 AM
freihd freihd is offline
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Default Contact Recorder with IPOCC
Contact recorder appears the duplicate records (one record for user & one for topic) for the topic calls like the following
:


but appears only one record (for user) for the Topic calls that have a long call id like the following:



Any assistance will be very much appreciated
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Old 09-07-2017, 07:50 AM
kgerhold217 kgerhold217 is offline
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If you have recording on at both levels topic and user level this is the cause of the duplication.
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