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For a call queued to a single attendant, how do I achieve that the call stops ringing the One-X Attendant after a timeout and overflows to an alternate destination if the user forgot to switch to night service?
Here my vector, but the call leaves the vector as soon as the attendant is ringing so it rings there until the caller gives up. Also, the coverage path of the station associated in telecommuter mode to One-X Attendant never kicks in. Number: 2600 Name: Main Nr Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y Variables? y 3.0 Enhanced? y 01 wait-time 1 secs hearing silence 02 goto step 17 if holiday in table 20 03 goto step 22 if service-hours not-in table 26 04 queue-to attd-group 05 goto step 13 if queue-fail 06 wait-time 30 secs hearing V4 then music 07 # timeout: alternative destination 08 route-to number V6 with cov y if unconditionally 09 stop 10 11 12 13 # Attendant not logged in 14 route-to number V6 with cov y if unconditionally 15 stop 16 17 # holiday 18 disconnect after announcement V2 19 stop 20 21 22 # outside business hours 23 route-to number V7 with cov y if unconditionally 24 stop |
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