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Old 12-13-2017, 02:46 AM
rawat25 rawat25 is offline
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Hi Team,

Below requirement can be possible in IPOCC contact detail report.

Can we report on repeat calls ie how many calls did we get today where the customer had to ring back twice?
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Old 12-19-2017, 09:36 AM
kruegerb kruegerb is offline
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In counter based reports are counter for redial
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Old 12-20-2017, 04:49 AM
rawat25 rawat25 is offline
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thank you for the response.

Do we have this counter in Contact detail report?
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