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Old 10-26-2018, 10:26 AM
colem116 colem116 is offline
Join Date: May 2018
Posts: 3
colem116 has 10 reputation points
Default Transfer to external number disconnecting

IP Office 10.1

Hello all!

An external call comes in and I answer it. Talk to the person and they want to be transferred to someone's cell phone. I hit transfer - dial the number - phone rings - answers - I talk to the person and tell them who will be on the line when I hang up - they say OK - I hang up - (This is the spot the call should get transferred - It doesn't call just hangs up on both parties)

I have looked in all the places inhibit off switch transfers could be set and they are all set to allow the transfer.

This works at every other location I have tested. Nothing that I can think of is different from site to site and this company has 20 sites all set the same way.

Any thoughts?
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