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Old 03-13-2014, 09:58 AM
jdent jdent is offline
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Unhappy problems deploying OneX Agent 2.5.4

Avaya CM 6.3 environment, we're trying to deploy remote home-based ACD agents using OneX Agent in My Computer mode on their company issued PC. We tested with a couple of PCs connected to outside Internet connections w/o any problems but we have sent our first 3 agents home and when they try to fire up the OneX app from their desktop the get the Welcome screen, click OK to register the phone station w/the PBX, which appears to work, then they get the Agent login screen, but when they click the OK there the applications shows 'Connecting' and hangs there indefinitely. Any thoughts????
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