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Old 03-10-2011, 08:41 AM
crawfos crawfos is offline
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Default One-X Portal Avaya Phone Interface

I'm trying to install the Avaya Phone Interface software remotely for users who do not have admin rights on their machines. I have downloaded the AvayaPhoneInterface.cab file. How do I get it to install?
I installed it on my machine when prompted the first time I logged in and I see it listed in Downloaded Program Files. When I click the 2 files and click Extract it won't extract to that destinaion. I can extract to my desktop but it just looks like a copy of the file.
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Old 03-16-2011, 04:08 AM
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Is this for the One-X portal application?
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Old 03-17-2011, 05:37 AM
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It's an Active X control that portal asks you to install the first time you login to Client.
It gives you the This Computer option in your choices for Send and Receive calls using.
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Old 03-17-2011, 05:53 AM
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it will automatically get installed when you run One-X Portal user Login via Browser on their Machine.
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Old 03-17-2011, 12:20 PM
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The probelm is we have user who do not have admin rights to their machines and cannot install it. I'm looking for a way to install it remotely.
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Old 03-24-2011, 06:01 AM
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For future users, I found the solution.
Download the file AvayaPhoneInterface.cab from the server.
Open and extract the two files to c:\Windows\System32.
Do Start/Run/CMD, regsvr32 avayaphoneinterface.ocx

Done.
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