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Old 11-03-2017, 07:27 AM
anuss anuss is offline
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Default Agent User Interface and audio notification release 10.1

Has anyone been able to get the Audio to work in release 10.1 if the agent minimizes the user interface?
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Old 11-06-2017, 12:22 PM
lebon lebon is offline
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HI,

- I think this feature works with the Web UI, but I may have been wrong

Yvan
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Old 11-08-2017, 08:05 AM
anuss anuss is offline
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Documentation states it works with WebUI and User Interface.
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Old 12-11-2017, 06:45 PM
anuss anuss is offline
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Turns out the new Audible/Visual feature is directed to email and chat if minimized. Telephony is visual only.
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Old 12-19-2017, 09:40 AM
kruegerb kruegerb is offline
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Audio notifaction for voice in WebUI only, because need ringing in case of using WebRTC,
WinUI is allways used with phone which has its own ringer.
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