Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-25-2010, 04:33 AM
prozendaal prozendaal is offline
Aspiring Member
.
 
Join Date: Mar 2010
Posts: 1
prozendaal has 10 reputation points
Default 9620L telephone sets

Is it possible to connect a 9620 L phone to an ACM release 3.1.2
Upgrade of the ACM evening dot releases is not a option (yet)
Reply With Quote
  #2  
Old 03-28-2010, 10:01 PM
kangle kangle is offline
Hot Shot
.
 
Join Date: Mar 2010
Posts: 12
kangle has 10 reputation points
Default

Avaya documentation says that the 9620L phones is supported with 3.1 but it does not state any versions.
It is ben observed, " The 9620L phones could not get past 'Discover xxx.xxx.xxx.xxx' with xxx...being the call server IP address. Multiple phone firmwares tried. Static addresses did not help and changing the POE/external; power failed also."

When doing a list trace RAS IP found that only an RRQ is being seen in software.
===
Resolution :-

Verious tests has been done and indicate that 3.1.4 and aboe will allow the operation of the 9620L to work as designed.

===
Recommendation - CM upgrade to 3.1.5 ( dot upgrade).
Reply With Quote
  #3  
Old 04-22-2010, 11:32 AM
vpreatoni vpreatoni is offline
Member
 
Join Date: Apr 2010
Posts: 3
vpreatoni has 10 reputation points
Default

Hi,
I have the same problem. Avaya documentation says ACM 3.1 or above.
I have ACM 3.1.2. I CAN NOT UPGRADE TO AMC 3.1.4+ as it is a very critical system.

I need urgent resolution.

Thanks!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 05:28 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.