Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Closed Thread
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-07-2015, 02:32 PM
marti1151 marti1151 is offline
Member
 
Join Date: Sep 2015
Posts: 8
marti1151 has 10 reputation points
Angry Hunt Group Night service

IPO 500 in small office.

We have regular night service setup that, when on, just goes to voicemail. We now need something so the receptionist can put it into a "mode" that rings a hunt group instead. In other words, it a business day but she's on vacation and we need it so others can answer the phone.

I have the Hunt Group working. I tried to mimic the Main night service setup but something isn't working. I setup a button on the phone that turns on night service for hunt group 555. On HG 555, i have it falling back for Night Service to 556NightService which has 5 extensions setup to ring. My expectations is that when 555 is set to Night Service on, it will ring the 556 hunt group. Instead, the main phone still rings (it doesnt do this on main night service) and then ends up going to the main voicemail.

Ideas on what I am doing wrong?
  #2  
Old 12-07-2015, 11:27 PM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 551
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

Important to know what version of IP Office software your system is running. Some significant changes to hunt group fallback controlled were added in IP Office Release 9.1.

So what software your system has will totally change the possible answers.
  #3  
Old 12-08-2015, 12:42 AM
huntertech huntertech is offline
Hot Shot
 
Join Date: Dec 2014
Location: Wall Township, NJ
Posts: 19
huntertech has 10 reputation points
Talking

Use the night service fail-over of the hunter group for your normal timed night service on the group.
Set up a new hunt group and set it as the "Out Of Service" group.
note: always dial your new hunter group to make sure is working correctly
On the reception phone, set a button for hunter group out of service.

This way you have your normal night service on a time profile and a separate override group
  #4  
Old 12-08-2015, 06:31 AM
marti1151 marti1151 is offline
Member
 
Join Date: Sep 2015
Posts: 8
marti1151 has 10 reputation points
Default

Quote:
Originally Posted by markgallagher View Post
Important to know what version of IP Office software your system is running. Some significant changes to hunt group fallback controlled were added in IP Office Release 9.1.

So what software your system has will totally change the possible answers.
I am running IP Office 500 v2 R8.1 Manager(63). That's what it says when the application is open.
  #5  
Old 12-08-2015, 06:52 AM
marti1151 marti1151 is offline
Member
 
Join Date: Sep 2015
Posts: 8
marti1151 has 10 reputation points
Default

Quote:
Originally Posted by huntertech View Post
Use the night service fail-over of the hunter group for your normal timed night service on the group.
Set up a new hunt group and set it as the "Out Of Service" group.
note: always dial your new hunter group to make sure is working correctly
On the reception phone, set a button for hunter group out of service.

This way you have your normal night service on a time profile and a separate override group
Thanks for the advice.

I have my normal night service hunt group working fine. It goes directly to VM when on. Perfect.

We have an incoming call route 0 that sends all calls to Hunt Group Main (200). The MAIN hunt group Fallback during Night service is NightService(203) and that goes to voicemail.

I have setup 2 more hunt groups in order to try and mimic. My first is Mgmt (555) and has a fallback on night service to MgmtNights (556). The MgmtNights has 5 people in the hunt group that it should ring to.

I setup a button with the NightService feature for 555 (which I believe means put 555 in night more which should send to 556 and dial the 5 people in the hunt group).

What is happening though is when I press the night mode button for MGMT and dial in from and outside line it rings the main receptionist phone and then goes to voicemail. It never rings the 5 people.

I tested to confirm if I dial 556 from inside, it rings to all 5 people so i know that the hunt group is working.

Thanks for reading and trying to help.
  #6  
Old 12-08-2015, 09:25 AM
zakabog zakabog is offline
Genius
 
Join Date: Aug 2014
Posts: 300
zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points
Default

What happens if you dial 555 from inside while the night mode is on? Test that, if that works then check your incoming call routes and make sure that it's pointing to the correct group (555.)

If that doesn't work then check your hunt group programming, check that the group is actually in night service, if it's not in night service then check your button programming on the reception phone.
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:50 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.