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Old 12-01-2011, 08:50 AM
agode agode is offline
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Default Avaya and 3CX integration using SIP

We are designing a solution to integrate Avaya Aura communication manager with 150 call center agents using Siebel CRM CTI with another facility having 3CX switch which uses SIP. Has anyone tried integrating Avaya with 3CX ? We need capabilities to transfer calls between Avaya and 3CX via sip.
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Old 02-13-2012, 08:50 PM
sg sg is offline
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Hi,

This should work fine, however I would suggest you to either check with Avaya ATAC or support team to see if all the features are supported/tested.
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Old 02-14-2012, 08:46 AM
mskinner mskinner is offline
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We have never tested 3CX so there are no Application Notes available to provide requirements, administration, and functionality. The customer/vendor will be responsible for providing this information to Avaya. If the customer wants this to be supported, they would need to go through the DevConnect program. Information on the program can be found at:

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=116
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Old 05-26-2017, 05:39 AM
cartw7 cartw7 is offline
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Hi there, agode. That's a good idea. A friend of mine opted to use a third party solution called Tenfold for integration with Avaya and 3CX. It's been working well for them so far, his team seems to be liking it because of the features they offer such as gamification and data capture.
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Old 06-05-2017, 10:44 AM
itaiwo itaiwo is offline
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Quote:
Originally Posted by agode View Post
We are designing a solution to integrate Avaya Aura communication manager with 150 call center agents using Siebel CRM CTI with another facility having 3CX switch which uses SIP. Has anyone tried integrating Avaya with 3CX ? We need capabilities to transfer calls between Avaya and 3CX via sip.
it will work fine. even with asterisk
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Old 06-07-2017, 04:54 AM
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mlombardi1 mlombardi1 is online now
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Quote:
Originally Posted by cartw7 View Post
A friend of mine opted to use a third party solution called Tenfold for integration with Avaya and 3CX. It's been working well for them so far, his team seems to be liking it because of the features they offer such as gamification and data capture.
Nice sales pitch. Been seeing it everywhere here lately.
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