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Old 08-02-2017, 01:39 AM
rawat25 rawat25 is offline
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Default IPOCC (play greeting during the call)

Hi Team,
Greetings..!!! Hope you are doing good!!!

Below mentioned use case is possible in IPOCC solution, please provide some inputs.

Customer Requirement is when a customer call in to the contact center , an agent answers the call , and while staying on the call , agents want to play a pre – recorded “ Terms and Conditions “ to the customer and then stop the playback and continue with the call asking the caller do you agree or do not agree with the “ terms and conditions “ and takes a verbal confirmation. Is this feature or programing supported on IPOCC


Thanks in advance.
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Old 08-16-2017, 08:26 PM
shaji1 shaji1 is offline
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Question hi

have you got a solution for this request. just wondering if you have found a workaroung
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Old 08-21-2017, 05:29 AM
kruegerb kruegerb is offline
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Default

in actual version we have no solution
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