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  #1  
Old 06-19-2013, 06:29 AM
apekar apekar is offline
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Default Avaya Proactive Contact 5.0 Analyst

Hello,

In the wizard I cannot choose Sunday for reporting. any weekdays but Sundays are absent. Anybody knows how to configure all dates to be visible for reporting?

Alexey
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  #2  
Old 06-19-2013, 08:33 AM
usurge usurge is offline
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hi, You can try right click template report and use change option -> next -> next and select the bottom one from the "Date range criteria" is from an existing date in the database and select your sunday.

and preview.
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  #3  
Old 06-21-2013, 01:53 AM
apekar apekar is offline
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The problem is that Sundays are absent in the selection list.
It looks like
14.06.2013
15.06.2013
17.06.2013
18.06.2013

There is no 16.06.2013 it is Sunday.
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  #4  
Old 06-21-2013, 08:23 AM
usurge usurge is offline
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Do you take calls on sundays ?
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Old 06-23-2013, 11:35 PM
apekar apekar is offline
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Yes, we do. Operators works on Sundays.
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  #6  
Old 06-24-2013, 12:27 AM
usurge usurge is offline
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well, connect with putty or that kind of program to your pds, and type

go lists

ls -lh *tran.stat | grep "Jun 16"


you will see (if exists) the tran files with numbers.

"exp. of output"

-rw-rw-r-- 1 admin pds_system 14K Jun 24 10:17 678tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 679tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 680tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 681tran.stat
-rw-rw-r-- 1 admin pds_system 0 Jun 24 08:00 682tran.stat
-rw-rw-rw- 1 admin pds_system 85K Jun 24 10:17 683tran.stat
-rw-rw-rw- 1 admin pds_system 0 Jun 24 09:02 684tran.stat

type

statfilepump -s

that will ask you, enter the begining of tran file which is 678 ( in above exp.) and end of tran file which is 684.
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