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Old 07-28-2016, 01:37 PM
pears59 pears59 is offline
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Default Extended ringing time for Topic
Greetings, When the phone rings from the topic, to an agent, is there a way to extend the normal 3 times before it bounces to the next agent?
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Old 07-28-2016, 05:22 PM
mnorst mnorst is offline
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Originally Posted by pears59 View Post
Greetings, When the phone rings from the topic, to an agent, is there a way to extend the normal 3 times before it bounces to the next agent?
Agent Group -> telephony tab -> Ring timeout (default 15 seconds/3 rings)
* NOTE: Be sure this is less than the vmail timeout on the IPO user
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