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Reload this Page Hypelinks in Agent UI
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Old 07-27-2016, 01:20 PM
kgerhold217 kgerhold217 is offline
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Default Hypelinks in Agent UI
Is there anyway to provide a hyperlink in the Agent UI that when clicked can launch a web browser to go to the link?
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Old 07-27-2016, 10:43 PM
marquardt marquardt is offline
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Default Internet Browser in Home, Telephony or Realtime information
An Internet Browser can used (and configured) in the home view, telephony or in realtime Information.
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Old 07-29-2016, 07:07 AM
kgerhold217 kgerhold217 is offline
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I am aware of the browser element in the UI and I am also aware of popping a browser through the IVR. What I am looking for is a link that can be clicked on demand when the agent is ready to look at the link. Something similar to the Hyperlink option that is in the Supervisor>Realtime information
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